SolarPlanet365 Seller’s FAQs

Dear Sellers of SolarPlanet365, we get lot of queries from Sellers most of which are very common. Below are some Most Frequently Asked Questions (FAQs) which may help you get more clarity on Selling on SolarPlanet365.com: 

Q.1) When will I get my Payment?
>> You will receive payments for your sales within 15 working days of shipping the products. Please note we also do not get our commission on sale till you get payment as per RBI guidelines related to marketplace functioning. We therefore would like to give money faster to you since that helps us also. You need to make sure the status of the shipment is changed to "Shipped to Customer" with valid tracking details by logging to your vendor panel. For any finance related query send email to support@SolarPlanet365.com . If you are a new seller, your first payment can take up to 30 days since we need that time to setup your account for electronic payments.. 

Q.2) What is your Commission percentage?
>> Our commission is 7-9% plus Service Tax

Q.3) I uploaded products but they are not live on my shop. Why?
>> We review all the product uploads to make sure the photo quality is acceptable and the products are not illegal/offensive in nature. We take max 24 hours to do it so your products can take max 24 hours to appear in your shop on SolarPlanet365.com

Q.4) Do I need to invoice the customer?
>> Yes, invoicing to customer and any taxation related to either domestic or international sale is strictly your responsibility. SolarPlanet365.com is a platform like Ebay.com which provides selling related services and therefore charges service commission for the sale from you.

Q.5) How do I get more marketing support from SolarPlanet365?
>> SolarPlanet365.com is a neutral platform and supports marketing of seller shops in a neutral manner. However, we promote sellers which update/add products more frequently, have great photo quality, have good dispatch history with minimum refunds and have good product price/quality. We do have paid marketing support for promotion which you can request for the same by writing to us on support@solarplanet365.com. 

Q.6) Do you have any listing charges?
>> Currently we do not have any per item listing charges. You are free to upload as many products you want. 

Q.7) Do you provide support in uploading the products? 
>> Yes, we have a outsourced web production team which charges for uploading your products. We will be happy to connect you to them if you need uploading support. 

Q.8) How do I login to my vendor panel? 
>> Please login to your vendor panel here with your email id and password.

Q.9) How will I know if I received any order?
>> We send you instant email and SMS for any order received by you. Also the orders will be available in your vendor panel.

Q.10) How do I update tracking details of the shipment?
>> For the Shipment details, you have to share the DOCKET No. provided by the Courier Service Provider, with the customer so that they can check the status of their orders on their respectively websites.

Q.11) Do I need to sign any physical agreement?
>> No, like Ebay.com we have an electronic agreement with you which you accept when you register your shop on SolarPlanet365.com. These are listed here for your reference:

Q.12) I have forgotten my vendor panel password. How do I reset it?
>> Please send email to support@solarplanet365.com to reset your password. 

Hope these answers to your general queries will help you. 

Thanks for your time. Enjoy Selling! 

Regards 

SolarPlanet365 Places Team!!